We aim to ensure you are fully satisfied with your purchase. If you are not satisfied, you may be eligible for a return or refund under the conditions below.
Return Eligibility
- Returns must be requested within [X] days of receiving your order.
- Items must be unused, unworn, and in original condition with all tags and packaging intact.
- Proof of purchase is required.
- Certain items such as customized, perishable, or clearance products may not be eligible for return unless defective.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product:
- Contact us within [X] days of delivery.
- Provide clear photos of the issue.
- We will arrange a replacement or full refund after verification.
Refund Process
- Once we receive and inspect the returned item, we will notify you about approval or rejection of the refund.
- Approved refunds will be processed to your original payment method.
- Refund processing may take 5–10 business days depending on your bank or payment provider.
Non-Refundable Cases
Refunds will not be issued for:
- Items returned without approval
- Products damaged due to misuse
- Late return requests beyond the allowed period
- Used or altered items (unless defective)
Shipping Costs
- Return shipping costs are borne by the customer unless the return is due to our error (wrong or defective item).
- Original shipping charges are non-refundable unless required by law.
Cancellation Policy
- Orders can only be cancelled before they are shipped.
- Once shipped, standard return policies apply.
Contact Us
For return or refund assistance:
- Email : silkshots@gmail.com
- Phone : 0123456789